What is your return policy?
We do accept returns for non-final sale items. For returns made within 5 days of purchase in-store or within 5 days of delivery for online orders, refund will be in the form of original payment. After 5 days the refund will be in the form of a store credit only. All returns must be made within 30 days. After that, no returns will be accepted.
Items must be unworn, with tags, to be accepted for return.
Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please call the store or contact us.
If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
Home decor items must be returned unopened in their original packaging. If the seal is open or tag/packaging is removed from home decor items they are not returnable. Damages must be reported within 3 days of receiving merchandise or cannot be returned.
HOLIDAY RETURN POLICY
We are happy to work with customers regarding the return policy for gifts. Our Holiday Return Policy is as follows:
For orders placed between November 1st - December 25th, returns that are postmarked no later than January 10th will be accepted for online credit only.
Our refund policy will remain the same, meaning that we will accept returns that are postmarked within 14 days of the day the order was delivered for a refund to the original form of payment.
How should I send my return back?
Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.
You can contact us for a return shipping label that can be emailed to you to print.
Securely repackage your items. Enclose a copy of the receipt and make sure to note the order number.
Shipping charges will not be reimbursed.
Please note that shipping and handling charges are not refundable. The cost of the return shipping of will be deducted from your refund. Return shipping costs are not reimbursed by Brit Rose, unless we sent damaged or incorrect merchandise.
SEND RETURNS TO:
Shop Brit Rose
Dallas, TX 75255
You are free to return your item(s) in the original packaging or whatever packaging you choose. Please do not staple any bags as it can damage the item(s).
REFUNDS & PROCESSING TIME
Your return will be processed within two business days from the date we receive the item(s). You will be notified via email to the address listed on your account at the time the transaction takes place. Online credits will be issued within two business days of processing your return. Refunds will be issued within two weeks of processing your return and will be sent to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Brit Rose.
What if my package is refused or not delivered?
Refused or undeliverable packages (address incorrect) are subject to return shipping costs that vary by shipping method used in the original order.
Overnight and 2nd Day Air: $18.00 return cost.
3 Day Shipping and Ground Shipping: $7.00 return cost.
If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 20% restocking fee.
Should items arrive damaged it must be reported to us within 3 days of receiving merchandise or cannot be returned.