What is your return policy?
We hope you love your items! We want our customers to feel confident and beautiful in our clothing! However, we understand that sometimes what you order doesn't always work out. If you need to return something we offer hassle free returns. We just ask that the tags are still attached and that the items be unworn.
Please note, all Sale items are final. Sale items cannot be returned, refunded or exchanged. For any questions, please call the store or contact us.
For Online Orders:
To return an item(s) that was purchased online for a full refund, you must return it within 5 days of the date you received your order. After 5 days, you have up to 30 days to return any item(s) for store credit only. We do not accept returns after 30 days of purchase. All tags must be attached and the merchandise must be unworn and unwashed to qualify for a return.
For In-Store Purchases:
Purchases made in-store can be returned within 30 days of purchase for store credit only. We will not process a refund for any purchases made in store and we will not accept returns after 30 days of your purchase. All tags must be attached and the merchandise must be unworn and unwashed to qualify for a return.
How should I send my return back?
Please refer to the Return Policy above to ensure that your return meets the criteria stated.
You can contact us for a return shipping label that can be emailed to you to print.
Securely repackage your items. Enclose a copy of the receipt and make sure to note the order number.
Shipping charges will not be reimbursed.
Please note that shipping and handling charges are not refundable. The cost of the return shipping of will be deducted from your refund. Return shipping costs are not reimbursed by Brit Rose, unless we sent damaged or incorrect merchandise.
SEND RETURNS TO:
Shop Brit Rose
4425 Lovers Lane
Dallas, TX 75255
Refunds & Processing Time
Your return will be processed within two business days from the date we receive the item(s). You will be notified via email to the address listed on your account at the time the transaction takes place. Online credits will be issued within two business days of processing your return. Refunds will be issued within two weeks of processing your return and will be sent to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Brit Rose.
If you are returning an item for store credit, you will receive a Brit Rose gift card with your return receipt and it will be emailed to you, as well. Gift cards never expire and are eligible for online or in-store purchases.
We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
Should items arrive damaged it must be reported to us within 3 days of receiving merchandise and we will send you a replacement.